Need help with a consumer grievance?
Tell us what happened. We turn it into a clear list of questions the company has to answer — and check whether they actually did.
How it works
You write what happened. Nagrik turns it into clear questions the company has to answer, then checks their reply against each one. You decide if it is settled.
- 01
Bring your history
Your emails, records, messages and evidence.
- 02
Build your case
A timeline connected to its sources.
- 03
Ask the questions
Turn each event into a clear question. Dates help, but are optional. You confirm every one.
- 04
Check the response
See what was answered and what wasn't.
- 05
Decide
You—not the system—decide whether the grievance is resolved.
An independent concept prototype. It does not claim real outcomes or live integrations, and nothing is filed with any company or authority.
What this prototype covers
Three short notes on how the journey works. Nothing here is a government advisory.
- 01
From your story to a clear case
Write what happened in your own words. Nagrik picks out the dated events and drafts a question for each one, quoting the sentence it came from. You edit, remove or add entries before anything is sent.
- 02
What evidence is worth keeping
Tickets, payment references, and the messages you were sent. A date and a reference number turn a complaint into something a company has to answer specifically.
- 03
Reviewing a reply on your terms
The company replies in one paragraph. Nagrik checks it against each of your questions and highlights the exact sentence behind every finding — then you decide whether it is settled.