Text size
Skip to main content
Consumer login
Independent concept prototypeNagrikConsumer Grievance Case Builder
INTRODUCING NAGRIKAn independent consumer-grievance concept, built for this demo.Know more
DEMO NOTICEUse synthetic details only. Cases are saved on this device; requested AI features send relevant text to the server-side model, never to a government body or provider.
INTRODUCING NAGRIKAn independent consumer-grievance concept, built for this demo.Know more
DEMO NOTICEUse synthetic details only. Cases are saved on this device; requested AI features send relevant text to the server-side model, never to a government body or provider.

Need help with a consumer grievance?

Tell us what happened. We turn it into a clear list of questions the company has to answer — and check whether they actually did.

Start my complaintI already have a case number
Independent concept prototype. Use only synthetic demo details; records stay in this browser and are not sent to a government service or company.

How it works

You write what happened. Nagrik turns it into clear questions the company has to answer, then checks their reply against each one. You decide if it is settled.

  1. 01

    Bring your history

    Your emails, records, messages and evidence.

  2. 02

    Build your case

    A timeline connected to its sources.

  3. 03

    Ask the questions

    Turn each event into a clear question. Dates help, but are optional. You confirm every one.

  4. 04

    Check the response

    See what was answered and what wasn't.

  5. 05

    Decide

    You—not the system—decide whether the grievance is resolved.

An independent concept prototype. It does not claim real outcomes or live integrations, and nothing is filed with any company or authority.

What this prototype covers

Three short notes on how the journey works. Nothing here is a government advisory.

  1. 01

    From your story to a clear case

    Write what happened in your own words. Nagrik picks out the dated events and drafts a question for each one, quoting the sentence it came from. You edit, remove or add entries before anything is sent.

  2. 02

    What evidence is worth keeping

    Tickets, payment references, and the messages you were sent. A date and a reference number turn a complaint into something a company has to answer specifically.

  3. 03

    Reviewing a reply on your terms

    The company replies in one paragraph. Nagrik checks it against each of your questions and highlights the exact sentence behind every finding — then you decide whether it is settled.